I called. I was told by a computer I would get a call back. The call back hung up on me before I could speak. I tried again. I waited another 20 mins, no response. Hung up on me. This is Best Buy Customer Service. Several years ago, I sent a laptop out for repair while still under warranty. (I was in San Francisco.) They said if I could get it before a certain time, they would get it out that day, and I would have it back in a couple of days. I took a car service to get it to them in time. A week later I called. My computer had not left the San Francisco area. Explanation- they didn't have a box to ship it in. Hello, this is a computer store, and you don't have boxes to ship laptops for repair. My computer was finally returned. I had spilled a few drops of coffee on it, thus the repair. The few drops of coffee were still on the keyboard. The sloppiest, least efficient service I have ever received. BB, be sure I will never, ever purchase a computer or use your services again. You people could give a damn about what customers need!!!!