Absolutely terrible experience. People warned me not to use Best Buy. I needed my laptop connected to my printer/scanner. Stopped by the Best Buy and scheduled an appointment for Geek Squad. September 1.On appointed day, no calls, no one showed. Then set four hours in a mess. Called Best Buy, after 20 minutes, got to Geek Squad. They said they could fix it remotely. After another 20 minutes got the service tech. It was a disaster. Created ticket BBy01-806487060620. He as slow, did not know what he was doing, downloaded 3-4 different printer/scanner drivers, none worked. I had to prompt him several times to see if he was even online and working. I was watching the screen to see him mess around, nothing worked. After 3 hours, and multiple tries, he simply cut me off. $40 and four hours gone. I tried the Geek Squad line again, the recording said they would call in an estimated 9 minutes. 15 hours later no call. Being a glutton for punishment, iI tried again Sept 2. Robin, on line with me or Ticket #268371308 for 30 minutes. Promised me Geek Squad would fix it no charge and promptly. On remote session Bundi takes over. Never got a note, or agent to call, asked on the remote text box, 5 times if anyone was even there. No one answered for an hour so I disconnected. Liars, terrible service, waste of time. I will file as many bad reviews as I can and did copy the Secretary of State for Colorado compliant line. If they were worth a darn, they would call me, send someone to fix this, but I will never hear from them. Pat