Best Buy has the worst customer service ever. NEVER buying anything from Best Buy ever again! I have made 4 transactions with Best Buy in last couple of months and half the time I had to spend hours of my time on call with Best Buy Customer service to get my issue resolved. First order I placed was for a TV which I initially placed for in-store pickup but I decided to get delivered instead. So on the day of the delivery person was couple of hours late from scheduled delivery time. I understand that delays happen but Bestbuy should fix this asap. That is not the case though. I had to call again to reschedule and they give a delivery date 1 week later. This is totally unacceptable so I asked the person if I can just go pick up the TV in store. The customer service agent tells me that the TV I ordered is not in stock in the store near me. He keeps insisting on that even when I tell him that I can see it available online for 1 hour pickup. I don’t know why Best Buy customer service will lie about availability. Anyways, I decided to go to the store and buy it there itself. They were able cancel my previous order and give a TV right away. I spent so much time dealing with the customer service that in no way can accounted for. For all this, they offered me an inconvenience compensation which was less than what I make in an hour. Second order I placed was an in-store order with an Xbox game and a Netflix gift card. Both were a digital code delivery via email. I got the code for Xbox game but didn’t get the code for Netflix gift card. So on Day 2, I reached out to the customer service person (Garcia S.) on chat, and I was assured that they have sent me the code which I should receive in an hours time. Of course that didn’t happen. So on Day3, I again reached out to the customer service and I was connected to Garcia S. This might be a different person. Again, I was told the same thing and I again never received the Netflix code that day. On Day4, I again reached out to customer service and I was connected to (Stanley Meyer), I was asked bunch of questions and without even telling me I was transferred to another person (Rose E.) who asked me the same questions and told me again I should receive it in the email soon. I asked to get connected to the supervisor (Mathew Wood), this is first time that I was told that I should call and reach out to a live agent over phone. I called them today but as usual these people will never read your chat transcripts. They ask you the same questions all over again. I know I shouldn’t generalize it as there are good customer service agents as well but not at Best Buy. Or Maybe its best buy’s policy to make its customer’s lives a living hell. I had to go through 4 department transfer and an hour and a half wait for someone to even look at the issue and try to resolve it. My issue is still not resolved. I will update the review with further details later.