Purchased a phone through Best Buy. The phone came through defective as the back cover had peeled off. I was told the only way they could help me was if I activated the phone and then they sent it in for repair. I run my business off my phone so I asked how long that would take. Two weeks I was told. They were willing to put me out of business for 2 weeks. I told the geek rep that I will do this only if she lent me her phone until mine came in. I was trying to make a point here. I was treated like a subservient and my suggestion was mocked. I ended up sending the phone back to the online store. I called them when it arrived just to make sure the contract I agreed to was canceled. I was assured it was. Two weeks later I went to the Sprint store to get a new phone and I was told I didn't qualify because I already had an active 2 year contract in effect even though my new phone was 3 years old. Best Buy never took care of this as the said they did, Don't these people realize they are playing with peoples lives and money? I still haven't resolved this issue. As of now I am stuck with a 3 year old phone and a new 2 year contract. Sprint is presently trying to untangle the mess Best Buy created. I am a computer tech and I should have known better than to deal with this company. Poor service and poor product isn't the best business model.