I purchased an appliance from Best Buy. On delivery date they were late (the time they gave me and confirmed with me 3 times), when I called to see where they were at I was told that the item was on backorder and I would have to reschedule. When I asked why YOUR company confirmed with me 3 times I was told it is on backorder and I would have to reschedule. After being on hold for over 30 minutes (I asked to speak to a supervisor), I got a call that the deliver guys was on his way. When I asked the lady on the phone what was going on she laughed at me. I asked to once again to speak to her supervisor and lost connection. The treadmill was delivered and today I called because it does not work properly, I was on hold for an hour and transferred 4 times. The customer service is so lacking with Best Buy. Plus I have a product that does not work correctly. Question if I will use them again.