I had a simple return. My sister in California decided I needed earbuds so bought online from Best Buy and sent to me in Colorado. I'll never use them so the next week I took them to a local store to return. Girl said she would have to credit my sister's account and I said perfect. After a few minutes she comes back with a Gift Card! Told her I didn't want that and she said she couldn't change it. Asked for manager He also said once on a gift card there was nothing he could do. Suggested I rebuy earbuds with gift card and mail them to California so my sister could return them. Unbelievable! I used to buy all appliances and electronics there but never again.