BB sold me a fridge they did not have and could not get. I scheduled delivery FOUR different times because they kept failing to deliver as promised. Other sellers won't sell you what they don't have. When I tried to get my money back, 1st they kept me on the phone for an hour, then hung up on me even though I'd been polite. Then I tried the chat option and they repeatedly tried to sell me something I already told them I didn't want so they wouldn't have to refund. When they finally agreed to the refund (after almost another hour), they would only do so by crediting my bb card even though ai'd said I would never be using it again. bestbuy is WORST BUY! THEY ARE WORSE THAN NOTHING!