Sent this complaint to Best Buy: On Wednesday, 10/13, before noon, I ordered an open box insignia 40" television. The promised delivery date was Friday, 10/15. Someone at the warehouse finally got around to printing a label at 5:28 pm, on Thursday, 10-14, and marked the product "shipped." The item had not been placed in a vehicle (a ship), and removed from your premises (the definition of "shipped"). So, although your website says the order is shipped, that is a complete lie, as was the promised delivery date. Now, it is Tuesday, 10/19, at almost 11 am. 6 days after I placed the order, and 4 days past the promised delivery date. I have yet to receive an email explaining the delay, as your website says I will. The product has yet to actually be shipped, and I cannot cancel the order because your website says you are "working on [it]." No you aren't. You are ignoring my order. This complete lack of promptness and lack of customer service is absolutely unacceptable.