I am beyond frustrated with Best Buy with this roll out. I had used Best Buy's on-line chat numerous times to inquire about the product and it's launch. On October 13 I used the chat to find out about how the pre-order was going to work and when the product would officially open for pre-order. I was told by the employee that the pre-order would open 2-3 weeks prior to the launch date of the product which was November 15th. Which wasn't a big deal as I had assumed that I would have to be closer to the date. So October 25th I again utilized the chat to inquire about the launch date as it was 3 week prior to the November 15th release date. Again I was told through the chat that the pre-order wouldn't be opened until 2 weeks prior to the release of the product. I waited on November 1st and the pre-order didn't open. So again I used the chat this time I was told that pre-order would only be available 2 or 3 days before the release of the product. This time I inquired about an in-store or on-line pre-order system and was told by the Best Buy Employee that the pre-order would be on-line only due to COVID-19 and waiting to maintain social distancing. Which I was okay with. I am a Healthcare worker so I understand waiting to minimize the spread of the virus and putting people in harms way unnecessarily. So I waited again. Then on November 12th, I again waited, the pre-order didn't open so again I was forced to use the chat feature and this time was told that the pre-order would open at 12:01am on November 15th. Despite me knowing that I was most likely was being lied to and told numerous different stories, I stayed up so that I would possibly be able to increase my chances of getting a console. I refreshed the page as I anxiously waited and then the "coming soon" changed to "In Store Only". You can imagine my frustration at this situation as I had been told that the console would be on-line pre-order only and then it wasn't. I am thankful that I maintain all copies of the chats that I had with Best Buy Employees. Best Buy apparently feels that these questionable business practices are acceptable. As a healthcare worker and considering that we are in the middle of. viral crisis I would have assumed that Best Buy would have been more caring about their consumers and been upfront about the pre-order style that they were going to be using. It is apparent that Best Buy doesn't care and instead resorted to this malicious lying about the launch of a long awaited product. I am considering contacting the Better Business Bureau about this specific situation to see what their thoughts are as I have written proof from Best Buy Employees and the malicious practices that the company used.