$200 Taken/Not working headsets/No Refund/Hours of hold/Rude Employees They shipped via Shopify when I selected "Shipping". This person said they left it in front of my door. Then, they never knocked? I never got it. For over an hour, I was transferred to reps saying just because it was not received, doesn't mean it wasn't delivered. Eventually, a supervisor acted like he was doing me a favor allowing me to pickup a replacement. I picked up a "replacement". Remember, I never got whatever the unprofessional service said they delivered. The Beats headsets didn't work consistently. I returned it, and got a confirmation that it was returned. I didn't see the refund. Fine, after three hours, a supervisor said they refunded it and apologized for the wait. One month, after they received it, I still have not seen a refund.