The order was delayed twice, both times the estimated date of delivery was inaccurate, there was no updates on tracking and there is a very poor protocol of escalation if the delivery is delayed. On the contrary Amazon services have always been spot on and prompt. Extremely disappointed with Best Buy online services. I am definitely not using this service again. Once can be forgiven but not a patterned delay. During pandemic the service should be expedited not the other way.
3 years ago
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