Have been trying to get refund for a returned product for nearly 2 months. I have spoken to 13 different reps. I have given Best Buy the order#, UPS return tracking #, the date, time and location where it was received. Customer service is off-shore and worthless. Rep's dialects are difficult to understand, they refuse to transfer you to a supervisor or a rep in the U.S. They say they will do things that they never do. It is a total waste of time. I will be filing a complaint with the Better Business Bureau. This has been the worst purchase experience in my life and I'm in my 70's and have made a LOT of purchases.