Company that clearly does not care about customer experience. I accumulated points I was planning to use in their rewards program. However, they set their program to automatically buy certificates that expire quickly without your consent. So, you plan on using $15 dollars worth of accumulated points. Too bad, the system purchased certificates with your points, then expired them without ever telling you. Why is there an expiration date on the points then?? It is a scam that leaves your customers feeling resentful, not thankful for the points. I would have had a better opinion of BestBuy without the rewards program altogether. This set up is frankly just rude.