I returned 2 batteries that were unopened on 01/18/2022. Best Buy return center in Kentucky received the items on 01/24/2022. Since then, I called customer service three times to find out why I never received a credit. I got nowhere the first two times. On the third time, 6 weeks later, I was told the batteries are not returnable, and they will ship them back to me. Their return policy on https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 clearly states “opened consumable items including health supplements, health test kits, batteries…” are not returnable. The batteries I returned were UNOPENED! It didn’t matter to “customer service”. I will never buy another product from Best Buy. There are too many other options available.