Horrible attempts to reach a living person not a bot for account help online. Big deal w vision and severe hearing loss n Zero help during Covid. Worst part bots come up fine on trying to help but are never apparently passed onto Real People. Cannot get anything in writing and any person. Appalled esp after months inpatient and In recovery. Their lack of assistance for a physical issue disability has hurt my credit. No other company has been so obstinate and unhelpful. I’m about to take all my purchases and dump them and tell my family whose 3 business uses them.