I will NEVER shop with Best Buy again! I purchased a washer and dryer and paid for installation. I scheduled my delivery online. A day or two later, I received an automated call saying I had to call the number that had just auto-called me to reschedule because they did not have a delivery person available to install on the date I selected. It had to be a full week later. On the day of the delivery (today) the dryer was delivered BROKEN. The installer left it, called in the issue, and said we would receive a call very soon about scheduling a replacement. I noticed I received a call from Best Buy but could not pick it up on time, so I called the number back, only to be put on hold for 40 minutes to speak to a manager and be told I had to wait until the driver returned to the warehouse to log the damaged merchandise before we could reschedule a new delivery (this made no sense- it's 2022 and everything should be electronic, right?). So now, I have a broken dryer sitting in my home which I cannot use and have no idea when anyone will call to schedule a replacement. The "manager" could not tell me when I would be called, in what timeframe I'd receive a replacement, or what, if any, compensation I would receive. Terrible customer service!!!