Bought a total tech support plan, only to find out what I needed they didn't do, after being told they did. Then they just refunded it without even trying to help. Called the number 'for the store', to get transferred to some call center. Was transferred by one person from the call center to the store, and talked to an employee who seemed helpful, but when I asked for her name, she hung up. Tried to call back and now was told, they could not transfer to the store. So Best Buy is so untechy that they cannot even transfer a call. You cannot call your local store. They tell you that their total tech does all this stuff until after you buy, then says it doesn't. Don't bother with Best Buy. They are the Worst Buy, and don't even have enough sense to know it.