ON 2/16/2022, BEST BUY'S GEEK SQUAD/JOKE SQUAD INSTALLED A TV ON THE WALL THAT WAS PURCHASED 2/13/2022. I REQUESTED PLACEMENT IN THE MIDDLE OF THE TV WALL MOUNT, HE SAID A BETTER PLACEMENT WOULD BE OUTSIDE OF THE MOUNT. THE INSTALLER ASSSURED US WE WOULD NOT SEE THE WALL MOUNT BOX OR THE WIRES. HE WAS IN ERROR. I INFORMED HIM IT WAS NOT ACCEPTABLE AND TO INSTALL IT WHERE I ORIGINALLY WANTED. EVENTUALLY, HE DID. I CONTACTED BEST BUY'S INSURANCE COMPANY AFTER I FINALLY RECEIVED THE CORRECT PHONE NUMBER...TOOK APPROXIMATELY 10 CALLS. THEY SET UP A CLAIM NUMBER AND AN AGENT CALLED AND SENT AN EMAIL ON 2/25/2022. SHE REQUESTED I SEND HER PHOTOS AND AN ESTIMATE OF THE REPAIR COST. I SENT HER THE REQUESTED PHOTOS AND REPAIR COST ON 2/25/2022. ON 2/28/2022 I SENT HER AN EMAIL ASKING IF SHE NEEDED ANY MORE INFO. NO RESPONSE. ON 3/3/2022 SHE LEFT ME A VOICE MESSAGE AND SENT AN EMAIL. ON 3/3/2022 I REPLIED TO HER EMAIL. NO RESPONSE. ON 3/4/2022 I FOLLOWED UP WITH ANOTHER EMAIL. NO RESPONSE. I LEFT MULTIPLE PHONE MESSAGES ON 3/3,4,7 AND 8/2022, NO RESPONSE. ON 3/8, I ATTEMPTED TO REGISTER ONLINE WITH THE INSURANCE COMPANY TO VIEW THE PROGRESS OF MY CLAIM. I COULD NOT REGISTER. THE IT/CHAT PERSON INFORMED ME THAT THE CLAIM NEEDED MY LAST 4 SSN's AND MY DOB TO REGISTER. ON 3/8/2022, I CALLED THE INSURANCE COMPANY HQ. THEY INFORMED ME AGENT WAS STILL EMPLOYED AND WORKING. THEY SENT THE AGENT AND HER SUPERVISOR, A MESSAGE TO CONTACT ME. NO RESPONSE. ON 3/8/2022 I SENT THE SUPERVISOR AN EMAIL INFORMING HIM OF THE INFORMATION NEEDED ON MY CLAIM AND THE UNRESPONSIVENESS OF HIS EMPLOYEE. NO RESPONSE. ON 3/9/2022, I SENT AN EMAIL TO BOTH SUPERVISOR AND AGENT, COPIED THE IT/CHAT PERSON AND BLIND COPIED THE FOLLOWING INSURANCE COMPANY EXECUTIVE LEADERSHIP: CEO, COO, CFO, HR MANAGER. AFTER FILING A COMPLAINT TO THE STATE’S INSURANCE DEPARTMENT, I RECEIVED A LETTER FROM THE INSURANCE COMPANY DATED MARCH 29, 2022 DENYING THE CLAIM. I WILL NEVER BUY ANOTHER PRODUCT FROM BEST BUY AGAIN.