It was so difficult to get a person on the phone. Best Buy is by far the most complicated ineffective phone system I have encountered. In order to be connected with a human, one must do so through one's computer. This is an unnecessary additional step in the already arduous process. It made me furious and adversely effects my future buying decisions. The young lady who I finally talked to was difficult to understand but she was helpful and managed to schedule me for service. Can you imagine approximately 15 minutes to simply schedule an appointmet?
3 years ago
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