Worst customer service ever!! If I could give a zero I would. Just tried to get a simple question answered about repairing Bose headphones (that they apparently carry; all local Bose stores in my area are now permanently). Called what I thought was my local Best Buy—some ridiculous “national operators” came on with recording and asked me what extension I wanted (although I dialed the local store number); then gave me some options none of which applied, and when I finally just picked one to try to get through to a live human being, told I had a 5 minute wait. Gave up. Decided to message them. I sent a message to them from the web site and asked my simple question. Response: some boilerplate message about buying their products! I will never go to or buy from Best Buy again. Their management should be replaced if they think this endeared them to actual and potential customers.