*** RISK TO FAMILY SAFETY / FIRE HAZARD INSTALL*** First off, our sales rep was amazing. Staci really went out above and beyond to provide wonderful customer service. She kept us up to date on the delivery of the product, the site visit, and the install date. She has also helped funnel the information about our situation to the right people to ensure management is aware. On the other hand, the contractor assigned for the installation has caused major damage to our house. Recently had an oven installed and it did not go well. The oven smoked up the house, the contractor left paper attached to the oven, damaged the wall, and shoddy wirework. The installation is a fire hazard and not up to code. The contactor damaged the stovetop and oven when tampering with the wiring. They are both a fire hazard until electrical and drywall are repaired. The unit was damaged upon installation. The contractor wired it incorrectly and the oven smoked and popped. He pulled out the oven and redid the wires but the damage had been done. He said BestBuy will cover the replacement. How could he leave the job knowing this could be a fire hazard and compromise the safety of the family? It's upsetting to think the house could have burnt down because of the faulty installation, injury, or death to the customer/family. The unit is on backorder until July. We (a family of 4) need to figure out how to make meals while we wait for repairs and the replacements. To file a claim we have to process it with Sedgwick Claims Management Services. It took a week calling multiple times a day to get contacted. I did eventually get an email but be ready to deal with a slow process. I am awaiting a response and would like to work toward a resolution. Given the risk involved and damages, we did not proactively receive a call from store leadership with genuine concern and apologies for our inconvenience.