05/17/22, I went to Best Buy located at shady grove for my watch wrist exchange, I clearing told the girl from service desk(Maryland is her name) that I wanted to do an exchange cuz the one I got was constantly falling off(very bad quality). Instead of listening to what I was telling her she went ahead and refunded it. I didn’t want a refund since I was getting another one so I asked her to void the transaction (which is possible in almost big warehouses) she was just having an attitude and she sent me away (and the manager Antonio was on her side and they refused to help). Then I requested for another manager and they were able to void the transaction and I got a new one. very bad experience with those 2 people forme customer service.