Ordered a car stereo on May 30. Was told it would be delivered to the Grove City, Ohio store on June 4. We scheduled installation for June 10. By June 7 it still had not been shipped. It said delay in shipping. I called the store who when they couldn’t find the reason, connected me to the call center. I was told it was in Findlay, Ohio in the warehouse and was waiting on bulk shipping to the store. (It is close enough that I could go get it. Not like it’s across the country.) He said he would call me on June 8 or 9 and let me know the status. Of course he did not. Customer care at its finest. I finally called and found out it would not be there by installation date which was 6 days after the scheduled delivery date. I said forget it and just cancel. They were going to refund me everything including the protection plan I purchased minus shipping fees of $28.11. Oh no way! I canceled because of their unfulfilled promise, not because I changed my mind. Needless to say, I did get that returned too. They lost out on over $400. Many stores are failing these days due to places like Amazon and I can see why. They don’t care. I’ll not even try to purchase anything from there again.