HORRIBLE CUSTOMER SERVICE
I am truly shocked how horrible my customer service experience was with Geek Squad about Samsung - 6.0 cu. ft. Freestanding Gas Range.Return and exchange support to happen seven month ago .They still fail to do so.
The 888-237-8289 and the stores don't talk to one another. I have had many delivery dates and still return and exchange did not occur . I have talked to many different reps and everyone says the problem has been resolved. They were all wrong and I am the only one paying the price.
I asked to speak to manger they refused to transfer me.I am stuck with not fully function gas range .
I am very surprised a large retailer would be so unorganized and treat a customer that expects a product to work properly.
2 years ago
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