I will NEVER give best buy by business EVER AGAIN. Purchased a Whynter ARC-148MS for delivery through the rebate program LA Power and Water offered. It's a portable A/c. I got a big discount. They PRETENDED to deliver it but it never came. I was home. No one came to my door. or my mailbox. Then I was told a replacement would be delivered on Oct 13th. I WAITED all day- it never came. Then they told me it would come by Oct 17th (between Oct 14-17). Didn't come. Called for a supervisor and the lady kept telling me "I'll have someone call you back" I kept telling her I'll wait. Finally got FAYAS on the phone and his horrible service/supervising. I told him I'll pick it up... he said there are none to pick up. I point out "It says if I order online I can pick it up by Oct 25th at the closest store." Suddently now I can't pick it up. Basically- they gave me a bigger discount then they wanted and now they are trying not to give me my purcahse. Best Buy- You're not the only game in town- Do yourself a favor- check B&H and other online options. Cheaper, better service, faster delivery and no headache.