Let me start by saying do not buy anything in bestbuy.com for shipping, pick up your orders... if they loose it they will not be liable to replace it!!!! I am going to try to make this as short as possible as I am sure everyone is busy but I dont want this to happen to anyone else. On September 22nd I ordered a MacBook Pro for one of my new employees. That day I left the office and around 6:30PM I received an email saying the item had been delivered. I was very surprised as our office closes at 5PM and usually there is nobody there at that time. The following day I came in and asked everyone in the office for the box and as suspected nobody had received/signed for the delivery. On Monday September 26 I calles Best buy and one of the reps opened up a claim which was later on that day declined for refund/replacement after their "investigation", I then called again and once again they opened another claim which again got denied. I called again and they asked me to call ShipIt, the delivery vendor hired and contracted by best buy and try to place a claim with them, they immediately cut me off when I called saying it was Best Buys responsibility to handle my case. I called Best Buy again and I had a representative help me and process a replacement for in store pick up, they told me the following day would be ready for pick up...so the following day I went in to the store to pick up and I was advised there was a hold on the order and therefore they coulndt release the computer to me and that I must contact customer service for the hold to be released. I have been calling best buy for the past week 2-3 times per day to try to get the hold released spending so many hours on the phone, having representatives tell me it will be solved in 24-48 hours and today I received an email saying the order had been cancelled and after investigation no refund/replacement was approved. I have been asking for the proof of signature of whom "supposedly" signed for the package and neither best buy or Ship it want to provide I spoke to a very disrespectful representative today after receiving the cancellation email who told me I had to call ShipIt again to place a claim with them, I asked her to call shipit with me on the line and she said she was not authorized to speak to shipit (I did not purchase an item from ship it, I purchased from BEst buy and believe Best buy should be liable for my package) I have always bought my company computers through best buy and not apple because I trusted best buy and this whole situation has put a lot of stress on me and has me very dissappointed