Harpreet CCM_KAU Minimize chat Close dialog Chat started at 1:03 PM Hi John, thanks for contacting Best Buy. I’m Arjun. How can I help you today? Arjun P CONTRACT ID: 900-20221210-61-2583 ACCOUNT NUMBER: 2051 ACCOUNT NAME: CUSTOMER REFUNDS WHITE GOODS STAR ---------- SUBTOTAL -1,468.99 1:03 PM We had cancelled the installation service as well as the actual TV ordered - Will the additional amount be credited to the CC as well? Total paid was 1731.98 1:04 PM Yes John, once the service and order are cancelled, a full refund will be credited back to the original mode of payment used. Arjun P 1:05 PM Currently now we are still waiting on a balance of $262.99. Can you see when that will be returened? 1:06 PM returned. I recommend you to contact Geek Squad team via chat or Phone Phone : 1-800-433-5778 Chat Link : https://www.bestbuy.ca/en-ca/services/geek-squad-chat/blt44bb366c4a8f3b8c?enableGeeksquadChat=true Arjun P why? 1:08 PM The installation plan is from geek squad so I suggest you call them for available options. Arjun P There is no click for cancellations on the link you just sent. I request you to initiate a chat with the geek squad agent via the above chat link. 1:10 PM I'll go ahead and transfer your chat to our geek squad team. Arjun P I spent well over 2 hours last week cancelling this and was assured it would be taken care of. I have to say I have to give a review. The whole process was Extremely disappointing. Thank you Chat started with Mamadou CCM_KOU Thank you for contacting Geek Squad Online Support! My name is Mamadou. How may I help you John? 1:13 PM order #1009093440 had ordered a TV installation. As well as the TV. However to this day we never received a TV. We cancelled as of last week and are waiting on the refund there is an amount outstanding due as a credit to the original CC of $262.99. we are looking for confirmation of that returned amount. M sorry to hear that, you just need to contact the store where you purchased the item or any store if you purchased online, to get refund Mamadou CCM_KOU I ordered on line There is no store associated to this order. M then you can go to any bestbuy store Mamadou CCM_KOU Why? It was ordered on line cancelled on line and the refund should be on line. Simple. M no you will need to go in store to get refund Mamadou CCM_KOU Please explain why. it's how it works M just go with your e-receipt Mamadou CCM_KOU I guess my review of how it worked will be expressed. Thank you! M you welcome Mamadou CCM_KOU H Thank you for contacting Geek Squad Online Support! My name is Harpreet. How may I help you John? Harpreet CCM_KAU