One star is too good. If there were negative stars then that would be more appropriate. My entire experience with Best Buy has been awful. I made an in store purchase of an IPAD as a birthday gift for my daughter. The item was supposed to be shipped next day for free. The item never came. I called Best Buy and they shipped another IPAD. It did arrive 1 week later way after my daughter's birthday. I called Best Buy to receive some sort of compensation for ruining my daughter's birthday and making false claims and promises. I was promised a refund. Refund never came. I called back. I was promised another refund. I waited. It never came. I called back, was on the phone for over an hour, only to be told that they won't issue a refund. My advise is to NEVER purchase anything from Best Buy. They have horrible customer service and fail to produce what you are entitled to. May Best Buy receive the same treatment they give their customers.