I purchased a washer and dryer that is now one year old. I have a warranty in effect for another year. I scheduled service because the washer will no longer turn on. They never showed up. I called customer service. They told me the notes say the delay is because they ordered a part. The could not order a part because no one has been here to inspect the machine to determine what is wrong. Subsequently I have had to call 7 times and I have spent 3 hours on the phone to try to get someone out here. The story keeps changing. They keep telling me someone will call me back yet no one does. They tell me the repair person will call, but can't tell me who that is or when they call. The phone operators are completely incompetent.