Poor customer service. Ordered an item with express shipping same day delivery and paid extra. Just after the supposed time for delivery I receive a text/email that the item is no longer available for express delivery and they will try to get it delivered in the next five days. Ok, so I try to contact customer support to cancel the order and get a refund. After five minutes dealing with a computer answering service that seems designed to disconnect you I was finally put on hold for 10 minutes before being shipped overseas to a foreign country to talk with someone that English was a second language. After several times of being put on hold while they tried to understand that all I wanted was to cancel the order and get a refund, the only response I got was that the order had already been processed. I’m sure sometime in the future the item will arrive and I’ll promptly take it to the store and get a refund then buy the item at another retailer. This will be the last time I ever buy another item from a Best Buy