After waiting in line for 25 minutes to get a new phone I was told that the 51 minutes remaining before they closed wasn't enough time to activate a phone. I offered to do the entire activation myself, or finish whatever was required, and was told that I would have to buy an Unlocked Phone (which was $250 more then the Verizon locked one) to do so. Pretty terrible customer service. I generally purchase at least a few phones a year from Best Buy but will have to take my business somewhere else, where they appreciate it.
1 year ago
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