I purchased an LG television OLED. I contacted Geek Squad they sent a representative out. My Television was hung and we watched it the first night for an hour great picture. the second night we turned the TV off and it made a popping sound, I asked for Geek Squad to come look at this it had a bubble top right of the TV and then a second bubble occurred, and a crack between them. They came out and stated that the crack was not customer-created. I was told the repair part would be ready in 2 weeks. I was then contacted the day before that LG would not cover the repair as it was cracked. I was offered no answer other than I purchased a $400 protection plan that was useless. I went to Best Buy to have my protection plan replaced and the customer representative stated that their policy says Cracks are never covered and that I was at fault. LG customer service told me that Best Buy stated the crack was there that they would not cover a manufacturer issue, and that I was now responsible. I don't get the purpose of a manufacturing defect that becomes the owner's issue. Today I was not refunded my warranty either, I guess when you buy anything from them and you purchase a warranty it becomes money given freely to Best Buy for providing poor service. I think that spending $4000 in one day means nothing as they already have your money and they don't agree to true service. I will never purchase another product from them and will tell everyone I know what poor customer service they provide.