Horrible customer service, it's outsourced to offshore groups who CANNOT HELP WITH ANY ISSUES. They can’t track orders, check on if an item has arrived at a store for puck up, in fact, they suggest you drove to the store, since they can't check items at the store. Personally, I blame the Clinton, and Obama administration's for allowing companies to outsource good paying jobs to Americans to oversees groups able to pay operator's penny's on the dollar to waste time for consumers. Home Depot at least allows for actual store telephonic contact, unlike Best Buy. If your a consumer wishing Best Buy to see the value in allowing you to actually contact a Stateside customer service representative, or actually call a store you purchased an item from, I suggest you pile hope in one hand, and your prayers in anouther hand, and let us know which fills 1st.