Bought a set of wall mounts for a sound bar right before xmas. $19.99 and were to be shipped to me. After waiting for what I thought was a while, I looked online and saw that the order was shipped to the incorrect address. I spoke to best buy CS and was told I would be provided a credit. After not receiving the credit, I again contact CS today and am told to contact the police...wait, WHAT? You want me to bother the police about a $20 item that Best Buy shipped to the wrong address? What kind of idiots does this company employ? Its no wonder this company has such a bad review score and is struggling to stay afloat. I will be cancelling my account and will never enter a store again. HORRIBLE way to treat a customer of many years.