Total Care should be renamed Total Disregard. Once you leave the store, there is no way to get contact anyone that is actually at the store where you made the purchase. The phone screening process - even after paying for the "Total Care" package is a farce. I tried twice to confirm a delivery date... once I got "disconnected", the second time I was asked to hold, then transferred to the "delivery department" who had still not picked up after 7 minutes on hold. I'm Gone.
1 year ago
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