I hope nobody has an issue with their Citibank Best Buy card… I understand that Citibank and Best Buy are separate entities… however, they work together to we. I received a fraud alert and spoke with some that I couldn’t understand well.. I asked a question twice and was told to have a nice day without my question being answered, the next morning, I receive another call and can barely understand the individual, I again ask the same question a few times and then I. Literally get hung up on… I go to Best Buy. The employee spoke with was helpful, however he called his manager and the manager tried ti dismiss me right away telling me that they’re two separate companies… I told him I understand but unfortunately Best Buy works with Citibank so this is a Best Buy problem as well… and I asked my question again that I asked on the phone.. the manager resorted to his programmed answer of Citibank and Best Buy are two different companies… his employee though gave me a card to their customer support and also looked up my information to let me know that even though my card was cancelled, he could still help me out if I wanted to get something that day…. He should be the manager, not the actual manager. I received another call from Best Buy when I got home, the third one in 12 hours. I could understand this person well. However she was very dismissive and told me to have a good day before I even got to speak. I yelled a bit to make sure she didn’t hang up.. told her my issue.. she gave an unhelpful answer in a rude and annoyed tone and hung up as well. I speak very respectfully and try to avoid these unfortunate conversations but it seems that Best Buy and Citibank handle their customers the same way for the most part