I bought a DJI Mini 3 pro drone for my home inspection work. Salesperson asked me if I wanted to buy a 2 year protection plan for additional $199. Thinking I am new to this so I decided purchase it along with the drone. Now that I my drone is damaged after 18 months, I came to best buy and claim the replacement. They told me the protection plan was canceled due to TotalTech membership (which according to them, cost $194 per year) was cancel. I told them what does $199 2-year protection plan has to do with membership of $194 per year. Also, their salesperson did not tell me this when I made the purchase. They still don't want to replace my drone no matter how hard I tried to talk to them. My best friend, at the same time I bought my drone, bought directly from DJI with the same protection plan price got his replaced without any issues, or additional membership charge from DJI. I am googling up another drone to purchase but I will eliminate all searches relate to Best Buy.