I have just had the worst customer experience I can remember. I purchased a dishwasher from Best Buy, paying for installation and haul-away service. On the delivery day, the driver — who was extremely rude — refused to install the unit because of a “plastic valve” issue. It would have been helpful to know this requirement before delivery, so I could have addressed it in advance. I had to reschedule, which meant my wife had to take another day off work to be home. On the second delivery attempt, Best Buy sent the wrong product, again with the same rude delivery driver. He told my wife she should have gone outside and checked the product before it was brought inside — an unreasonable expectation given this is the job of the delivery team. He then reloaded the dishwasher and left. When I contacted customer service, their tone and attitude were just as dismissive and unprofessional as the driver’s. I have since canceled my order and will most likely never set foot in a Best Buy again. This entire experience was frustrating, unprofessional, and deeply disappointing.