I bought a laptop online that was verified on the Best Buy website to be "open box - excellent condition" meaning "no physical flaws, scratches, or scuffs" and looks and performs as new. Well when I received it in the mail and opened it, this supposedly "excellent condition" laptop was filled with deep scratches as if a metal key had dug into it in multiple places on the top and sides up to 1.5 inches long in places and there were long scuff marks across the entire top of the laptop. When I took it back into my local Best Buy to see what they would do, the manager there said that laptop was in "Fair" condition at best and it probably didn't even get inspected...he said it was likely just returned by someone in this poor condition and thrown in a new box and shipped out to me! I spoke with 6 different Best Buy employees to try to get this resolved and no one would exchange it or offer a price adjustment or anything, which is outrageous to me when this was clearly false advertising and carelessness from the company. I can return the laptop but now all the prices have gone way up because the Labor Day sales are over and I'm stuck without a computer now. I will never shop with Best Buy again. Buyer beware, Best Buy has the worst customer service and VERY shady business practices!!!