ordered a Bosch dishwasher ($967.00) and was told that it was to be delivered 1.5 weeks later. I was given a five hour window then a 12 hour window, then a six hour window, then finally back to a 12 hour window. The day before I had not heard from BestBuy so I called and was told that it would be there between 7 am and 12 noon, delivered and installed. When it didn't arrive I called Best Buy to say that I had to work that evening and was told that it could be as late as 7 pm. They said that nobody at Best Buy would give less than a 12 hour window and I must be mistaken or that it had changed at the last minute. No apologies for my loss of a vacation day from work or for "not showing up at all". They lied to me about the delivery and then said, "just do what everyone else does and get your money refunded when they don't show". Also on your order form, they do not include a telephone number and try to get you just to look at your status online. You will need to search the internet to get a number so that you can wait 20 minutes to speak with a customer rep. They don't want you to contact them. Its been more than 10 years since I last ordered from Best Buy and I thought maybe they had changed. They have not. Customer service is worse today than it ever has been. Feel free to reach out to me for more info as I want everyone to know how awful this company is. They don't care at all about customers. Terrible experience. Go elsewhere.