I purchased a washing machine online with an extended warranty. As I did not receive any documentation regarding the extended warranty, I called the Geek Squad for the protection plan number and coverage. It took over 1.5 hours and over EIGHT customer service reps to get some very simple answers. They were unable to send by mail or email any information concerning the extended warranty, and as I had purchased the washer online, I did not have a store to go to for assistance. Horrible, frustrating experience. I just hope I don't have to USE the warranty; I can't imagine what hoops I will have to go through to actually ask for repairs through the warranty.