1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card. 2- Bought a NEW phone from Best Buy and they lost it before UPS even received it. 3- Asked them to change how the phone will get to me so that instead of having it shipped, I can go pick it up in a store. I was told that they couldn't do that and that they would just ship me a new one. Which I didn't want, because they LOST the first one. 4- Did nothing AT ALL to help my situation and so far have been a huge pain in my butt to work with.