Only wish we could give Best Buy "0" stars. We ordered a dvd set of a TV show we enjoy. However, everything we were told at the time of ordering by Best Buy staff was incorrect. We were told we would receive a tracking number and could track the items being sent by Canada Post. This information is totally untrue. Either they didn't know their job or they just lied. When we tried to resolve the issue and phoned customer service things just got much worse. Talked to 3 different staff and some of the things we were told were ridiculous. Found out that the item we ordered can not be tracked by us or Best Buy or Canada Post. The "tracking number" they sent is useless even to Best Buy. Asked to speak with a manager and was kept on hold for over 30 minutes. Even when we did get to speak with the manager she was totally unable to help us with the issue. We will NEVER buy anything from Best Buy again. The worst customer service we have ever received. They could care less if you ever receive what you have paid for.