as a best buy silver elite credit card holder, i was shocked to learn that they had automatically deactivated my credit card BEFORE issuing me a new replacement card prior to the march 2019 expiration date. more than inconvenient as my wife's birthday, valentine's day, and our wedding anniversary converge in the span of two weeks. needless to say, i had to purchase her presents using my TARGET RED CARD (where i also able to use my cash back percentage points and a 5% automatic discount) to save a significant amount of money. i even spoke to customer service representatives and all they could offer was "we seem to be experiencing the same issue with other customers." i called again on two separate occasions, only to hold for more than fifteen minutes each time; i still have not received my new credit card. needless to say, as soon as i use up my BEST BUY REWARDS i will close that account/credit card.