Best Buy provided one of the truly worst customer service experiences of my life. They delivered a defective oven to my home, and the installers, after finding it defective, left it there. Over the course of 4 weeks, I spent over 10 hours on phone calls and chats trying to first get them to pick up the oven, and second, trying to get them to refund me. I do not exaggerate; time spent on phone/chat was over 10 hours. I probably spoke with 20 people total, most of whom passed the buck. They messed up 2 appointments when they were supposed to come pick up the oven. They finally picked it up the day before my house sold and I turned it over to the new buyers. Even their chats took about 20 minutes before the chatting got into any real substance. Phone calls are a nightmare with long hold times and incompetent, and occasionally rude, agents. I am soured on this company and imagine I will be for some time. They have really wasted my time.