I would call it "Worst Buy". Purchased FrigidAir air conditioner. The sales staff was very helpful and eager. I picked it up in Secaucus store, drove to Hoboken and carried it 4. It was the best part of my experience. When I tried to set it up, I discovered that some brackets and screws were missing. So, went back to the store trying to either get the parts or get another unit with all parts in it. But the customer service guy "David" told me to call the manufacturer and have it shipped to me. They would not take it back or exchange it for another unit. He was extremely unpleasant and rude. Customer service is the only way you can compete with Amazon and Best Buy is doing everything to go in the way of all other electronic stores. Good for Amazon.