Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!