I just had the worst experience with best buy customer service. Someone dropped a stack of credit cards in front of my house, and there as a best buy credit card. I contacted online chat, to see if they can help me get the cards back to the owner and chat sent me to an 800 number. I contact that number it was a nightmare just to get to a live agent. I was transfered a few times. I didnt have an account or social that was registered with best buy, so i couldnt get past the automated system. After several attempts, i finally get a live person that didnt speak clear english and didnt understand what I was trying to tell him. He kept asking me for my address to see if it match the info on my file. I felt like i was talking to a 2 year old. i asked for a manager, so he transfered me. The manager was so rude and did not help me at all. This is ridiculous. So much for trying to help a person out, but returning his cards. Best buy has the worst customer service.