Purchased a Dell laptop for $1800 in Feb. in June it failed to load op system . June 26 we returned to store a second time and they sent it in to "repair center" today is July 29 and after 3 separate "escalations" , hours on the phone and 1 ... yes, one ... returned call in more than a MONTH I am about to contact State Attorney General because NO One in Best Buy can tell me ANYTHING about this laptop except that it is at a repair center waiting on a part. they cant even SPEAK to this repair center apparently according to Best Buy. I am an Elite Plus customer, spend thousands at Best Buy every year, but that will change now for sure. Totally Disgusted.