I brought a baby monitor on bestbuy.ca and I decided to return it because it is not want I want. First, I went to the store, they told me it is not sold by them and I need to ship it back to the vendor which is a surprise to me. Then I follow the instruction online for return, ship the product back to the place they ask and I did not get a full refund because they told me the shipping charge is not included. So BEWARE when you buy from bestbuy.ca because you might not be purchasing directly from Bestbuy so you will not get any protection on returns, exchange or warranty. I called bestbuy to get more information as I don't understand I brought from Bestbuy but it cannot be return through bestbuy stores, and I was told that because you just purchased from our site not really from us and ask me to read clearly before making purchase from bestbuy site. What a joke!